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CCTV Maintenance
Regular servicing ensures your CCTV system remains reliable.
We recommend a service twice a year for monitored CCTV (once a year for non-monitored) to keep everything running smoothly. We can come more often by arrangement.
Plus we are available in-between services offering support and repairs.
We also offer “check my CCTV”; a pro-active CCTV maintenance option that regularly checks if your CCTV is working properly. Call us to find out more.
Services Included |
||
Service of system | ✓ | ✓ |
Telephone Support | ✓ | ✓ |
Response to system faults within 24 hours during working hours | ✓ | ✓ |
Emergency response within 4 hours | X | ✓ |
Discounted call out charges | ✓ | ✓ |
Discounted parts and labour | ✓ | ✓ |
Free emergency call outs Mon-Fri 9am – 5pm (incl.1st hour on site) (excl. bank holidays) | X | ✓ |
Free emergency call out 24/7 and associated labour | X | ✓ |
Free repair/replacement of parts | X | ✓ |
Number of services per annum:
- Non-monitored systems will be inspected once a year.
- Remote monitored systems will be inspected twice a year. Frequency can be increased if needed. We have some sites on monthly servicing. Just ask us for a quote.
The following checks will be made during a maintenance visit:
- Visual inspection of installation & location of all equipment against the specification
- Visual check of the installation for mechanical damage & wear
- System in full operation – live and recorded images
- Satisfactory operation of all cameras including lenses
- Satisfactory lighting levels
- Housings and enclosures
- Mains and power supplies
- Time & date setting
- Camera brackets and fixings
- Signage is displayed correctly where required
For remotely Monitored Systems:
- Test remote signalling and transmission equipment to RVRC
- Satisfactory operation of all detection devices
- Audible warning devices for correct volume
Exclusions from cover:
- Accidental or malicious damage
- Customer error or misuse
- Fire, flood or storm
- Electrical loss or surge
- 3rd party telephone/mobile communication issues
- Extra work (e.g. moving detectors for decorators)