It’s always a delight to hear from happy customers.
We are all proud to do a good job!
Read some of our client testimonials here.
.Hi Carol, The engineer did a great job”
Just wanted to formally write and praise the excellent customer service skills of your engineer on todays visit. He was so polite, helpful, thorough and accommodating. Great personality, smiling and highly professional A real credit to ESI and not a bad word to be said about him from all those he interacted with today. You’ve got some great people in your business and do all you can to hold onto them.
Thanks for this great experience – have always recommended ESI to anyone I can and this is just one element going to justify as to why.”
Thank you Carol for your prompt attention “
Hi Carol,Thank you for fitting us in early…Please pass on our thanks to the engineer Jason, who was friendly, helpful and efficient.”>November 2019
Once again, thanks for a very efficient service, including the telephone help I received when our electrician upset the system while installing a new consumer unit a couple of days after alarm had been serviced.”
Hi Rob, Just wanted to say thank you for the work you guys have done at [my home].
Really happy with everything. I also wanted to say that I was really impressed with Chris. Top man and explained everything superbly.”
Many thanks for excellent service and repair”
Just a quick one, I met Conor today for the first time, well impressed, very helpful, good attitude, nothing to much trouble, just thought I would let you know.”
We are very pleased with the work which has been done
– and no comments from tenants about any disturbance, which is brilliant!”
We can’t fault you guys, I know you’ve provided an excellent level of service over the years 😊”
My thanks to everyone for their understanding and help”
Great service as always Rob.Thank you “
Hi Claire, Thanks for the prompt call out.”
Good morning Carol. All is well so far with our new set up…we are still getting used to it. Thank you for the efficient service by Gary last Thursday.”
Hi Carol, Matt did an excellent job and was very helpful.
Thanks for fixing my alarm.”
Thanks for all your help and to Chris , clean very neat job.”
All the upgrades are now in place and the system is all back up and running, Matt , myself and [my colleague] have tested all doors and alarms to make sure and there are no problems.
A job very well done and please thank Matt and all your staff”
Hi Alan, I have just spoken to [our client].She wanted me to tell you that you’re her knight in shining armour and to thank you for all your help when she was tasked to test the fire alarm and didn’t know what to do. She said you were so very helpful and that she really appreciated it – so, thank you!”
Hi Carol, Thankyou for your recent email.I would like to take this opportunity to thankyou all for such a great job and all the best for the future.”
Hi Carol, We are really pleased we got the new router sorted today, thank you.”
Many thanks Steve, will give it a go. As always very happy in my dealings with ESI, realistic that tech stuff never straightforward, but you give excellent support that is appreciated.”
Hi Graham, I’d just like to add that we are highly satisfied with the service we have received from ESI and the decision to move from [our previous company] was definitely the right move!”
Hi Rob/Steve, Our alarm system is in and working well – thank you.
Can I just say what a great job Gary did with the installation, there were multiple distractions this end – builders and a film crew – Gary got on with his job in a very professional and helpful manner and is a great credit to your company.Thanks again for a very good job.”
Thanks again for the professional service.”
Thank you Carol. Daley has done a good job with the installation of the CCTV.”
Was just wondering if you have an email or something to give feedback on the engineer who has just been out to us? He was SO nice, and so patient and kind to my daughter who wanted to help him, he let her “help” and showed her what he was doing.Just wanted to pass on how good he was.”
One of your team has just been here to sort out an alarm problem. A chap who was excellent. Really efficient and polite. A great ambassador for your company.”
Matt who did the conversion was an absolute credit to ESI. A fantastic job and also explained lots about the system. Please relay my thanks.”
Many thanks for this, you have been very helpful. “
Please can you thank everyone for all the help over the last few weeks?”
Thank you to the guys who came round to do the work, they were fantastic! I feel a lot happier my home is better secured….Adam and Conor were very thorough and professional on the install, I wouldn’t hesitate to recommend ESI.Thank you again :)”
Thanks for a great service. The technician was brilliant and had a lovely demeanour.”
Snippets from a lovely mail from a long standing clients…such a shame they are moving away!
Dear friends at ESI, Thank you for the swift response with Paul’s courteous visit today. (Of course we missed seeing Mark, but congratulations to you all on promotions and the growth of the business.)…We have appreciated your friendly and efficient service over the years, thanks again…”
Thank [the engineer]for sorting out the alarm, he’s done a great job….Thanks again for your help”
Hi Nick,Just to say how impressed I was with your engineer. Looks like the problem is all sorted.Many thanks indeed. I’ll certainly be recommending you.”
Thanks for your help Carol. Graham was BRILLIANT”
Hi Carol…I would like to say thank you for your effort and support in getting this project turned around. It has been a pleasure dealing with all at ESI.”
Hello Carol…I just wanted to thank you for the efficiency of the process from ringing for a quote to completion of the work.
Chris, who fitted the equipment, was fabulous. He worked really hard and never stopped for a break, despite having to do work in the loft which is incredibly hot at the moment! He was extremely patient ,showing me the technical stuff and how to use the system (mind you , you may still get the odd phone call from a technophobe like me!)
Chris also sorted out my alarm sensors and explained what the problems were. His attention to detail and customer service were excellent.
It was good to deal with such a professional company.Thanks again.”
We are very pleased with the work undertaken by ESI and have to comment that your engineers were polite and respectful of our property and are good representatives of your company, please pass on our thanks to them for a great job.”
…the alarm is amazing.”
I would like to take this opportunity to thank you and especially Rob, for looking after us … over these many years”
Another lovely Monday morning email…just sets up for the week!
I just wanted to drop you a quick line to say that our installation is pretty much complete now & that your guys have done a great job. I know it’s been tough for them with delays on the electrical stuff and having to fit around our schedule but they have been very understanding and professional at all times and have been very helpful too. We’ll be using everything fully from next week so there may still be some teething issues but I am confident that your team will be able to respond quickly and knowledgeably when that happens. They are a credit to your company!Thank you also for sorting out the electrical installation at short notice.”
We love to receive these emails
Just a quick e mail to say Matt was really really helpful, nothing was too much trouble and an absolute asset to your team. Thank you for sending him to us he is great. It is so lovely to see in young people.”
How lovely to come in to these kind words on a Monday morning
I’ve returned home tonight to a working alarm! Thank you for being so efficient in your response to my enquiry.
I’m sure you like feedback, so I’d like to pass on that my mother in law, who was at the flat, said your engineer was pleasant, patient and very professional.We will certainly be recommending your company to others.
It just takes a few kind words to make the day wonderful 🙂
We have really enjoyed working with you and all your staff and if you could pass on our thanks to all who have worked with us …, we would really appreciate that. Many thanks and kindest regards”
We get over 90% of our new business from recommendation and referrals….you can’t get a better testimonial than that!
I’ve recommended you to a close friend… I’ve sung your company’s praises in no uncertain terms, and told him about the professional and attentive service I have received from you yourself over the years…”
Home Owner, November 2017
We often hear of intruders being stopped but it’s so difficult to quantify the deterrent factor of a good security system. That’s why it was so nice to hear today
… since you kindly installed the system at my industrial property… we seem to have had a marked drop-off in ‘incidents’ which I can only thank ESI for in as much as you have been responsible!….obviously these things could be coincidental but there is no question that we have had much less crime since installing the system!”
Business Owner, CCTV, August 2017
Thank you for the work carried out, the engineer did a great job.”
Home Owner, June 2017
Matt did a great job, very professional and a credit to your company.Thanks”
Home Owner, May 2017
Hi Claire, Thanks for your usual efficient service”
Business Client, May 2017
I’d like to take his opportunity to pass on our thanks to all at ESI. Great service! I’d especially like to give you some very positive feedback about Matt. In a nutshell, he’s an asset to ESI. Very professional throughout and extra bonus point for drinking cold tea!Thanks again!”
Home Owner, Intruder Alarm, May 2017
Hi, Thank you so much for fitting me in at such short notice.
He did a great job and was very patient explaining everything to me….He was great”
Home Owner, Intruder Alarm, May 2017
The tall lad that services ‘our sites’, is a pleasure to have in the building , he is no trouble , is confident , trustworthy , is excellent at his job , he is a great asset to ESI .”
Medical Centres, Intruder Alarm Fire Alarm, March 2017
Happy with the job and your guys are a credit to your company”
Homeowner, CCTV, North Wales, April 2017
many thanks for the prompt call out and efficient service”
Homeowner, Intruder Alarm, Chapel-en-le-Frith, April 2017
Very happy with the service provided by the electrician and your engineers……..Would recommend your company for an easy and straightforward service”
Homeowner, Chapel-en-le-Frith December 2016
We had our alarm installed last week, the lads have done a great job and were very professional.”
Commercial Client December 2016
I would like to thank you for your reliable and efficient service…Thanks again for the help your engineer gave us over the phone and visit”
Thanks for your service!”
Home Owner|Intruder Alarm | November 2016
We are all up and running now and just like to say the system is excellent, I am still working my way through it but will get there.
Please can you thank all who worked on getting it up and running especially the engineer who went out of his way to show me the system.”
Health & Safety Officer|Commercial site in Manchester |CCTV | October 2016
Hi Carol, I just wanted to let you both know how impressed I was with the engineer you send out today.
C was very professional and very patient with me as I usually rely on my IT guy where the CCTV is concerned so I wasn’t much help.
C is a credit to your company and thanks once again as always for helping me”
Sue – Facilities Manager| Stockport |CCTV | September 2016
Please pass on my thanks to the team that have been here on site – great crew and a pleasure to work with.”
Richard- Commercial site | Salford, Manchester |Intruder Alarm, Fire Alarm, CCTV | September 2016
Really happy with the work your guys did, they are very polite, helpful and courteous too!
Thanks to everyone at ESI for all your help during our move.”
Julie- Retail Company | Hazel Grove |Intruder Alarm | September 2016
thank you for your help on the call. It’s rare to pick up the phone and have someone knowledgeable on the other end! “
| |Intruder Alarm | August 2016
Job done, I stayed in so they showed me the alarm before they left. Very nice they were too, they’re a credit to you.”
Paul | Whaley Bridge |Intruder Alarm | August 2016
Could you tell me the name of the lovely man who helped me on the phone yesterday morning – Tuesday 9th Aug.
I called about a battery that had run out on our alarm and he talked me through how to reactivate our system. I live in Manchester and have been burgled, so it was good to get such great service.
Lorna | Manchester |Intruder Alarm | August 2016
just to let you know your engineer arrived at the time you stated and I was impressed with his knowledge of the system and how professionally he removed the old alarm monitoring device and fitted the new speech dialler.
Tested and confirmed working with our off site monitoring company before he left-very happy with the service.
I wanted to thank you for your help and give positive feedback.
Phil | Glossop |Intruder Alarm | August 2016
Just a quick note to thank your engineers who have been on site the past 3 weeks, Truly these guys are ambassadors for your company especially Adam who I think led the job, this was a lot of work in all areas of our business and your engineers were at all times helpful, courteous and well-mannered to all staff regardless. Nick you would not of known we were having such a massive upgrade done to our security system, please pass on to your engineers my thanks for such a good job done.”
Facilities Manager | Large commercial site Preston |IP CCTV | June 2016
Client called in today to say how happy they were with the care taken during the installation of their intruder alarm, and in particular the fact that our engineer wore over shoes to protect the carpets and took time to explain the working of the alarm…. Lovely job Callum!”
Mr. & Mrs. H | Furness Vale |Intruder Alarm | December 2015
Wanted to say a big thank you to ESI For outstanding support to both of our businesses, skin solutions clinic ,and Rai Burgess Development. 5 yrs ago I had huge benefit from the personal alarm for lone workers or indeed people living alone. Latterly Raimond Burgess Developments Ltd benefited from ESI alarms preventing on site burglary. Now in a move of premises for skin solutions clinic (short distance but separate outside space) ESI have proved invaluable. Thank you 7 years of ongoing,supportive but unobtrusive support.”
Karen Burgess via Facebook| Chapel en le Frith |Intruder Alarm, Lone Worker Alarm and Fire Extinguishers | October 2015
I second that Karen, brilliant company that I have had the pleasure of working with for the past 8 years both on my residential and my business premises. Long may our relationship last!”
Many thanks for the installation. Very pleased with the quality and care taken during fitting”
Mr. W | Hazel Grove |Intruder Alarm | July 2015
Very pleased with the service I have received from this company & would definitely recommend you to others.”
Mrs. H | Buxton | Burglar Alarm | July 2015
We don’t like to hear of crime, but happy to hear we scared them off!
We had a [robbery] attempt but thanks to our alarm courtesy of ESI they ran off.”
Mrs. B | Chapel en le Frith | Alarm | July 2015
Hi just a note to say thank you for getting someone out to me today I really appreciate it.”
Mrs. H | Marple | Alarm Call Out | July 2015
Thank you very much for your work last Tuesday in getting our faulty house burglar alarm rectified…”
Mr. J | Whaley Bridge | Alarm | February 2015
Thank you for your prompt and efficient service.
Mr. G | Chapel-en-le-Frith | Alarm | February 2015
Thank you to Esi for helping me complete my fire safety check, skin solutions clinic inspection CQC and save face.
Karen Burgess | Chapel-en-le-Frith | Fire Extinguishers | December 2014
Many thanks for all your assistance over the years and the very efficient and friendly service that all your team have provided.
Sean | Chapel-en-le-Frith | Alarm | June 2014
We’re very happy with the work that’s been done. Everybody we’ve dealt with at ESI has been great.
Matthew | Combs | Alarm | Feb 2014
Thanks for your good service.
Mr.B.| New Mills | Alarm | Feb 2014
Many thanks for your service.
Mr.W.| Chinley | Alarm | Nov 2013
We would like to comment on our complete satisfaction with the way in which your company completed the work from quotation to installation. Your two skilled operatives arrived in good time on Wednesday 18th September 2013 and were shown around the property for the first time. They quickly and accurately assessed the situation and started to install the internal handsets in all the apartments. There were some tense moments in the afternoon when various faults were found on the existing wiring, these were quickly dealt with or bypassed. The work was completed on the day and everywhere was left in a clean and tidy state. As we have said we have been completely satisfied with your work and would have no hesitation in recommending your company to any others in need of your services.
Director and Treasurer, Apartments| Halifax | Door Entry System | Sept 2013
As a company we have been very impressed with the service provided by E.S.I.
We found E.S.I to be extremely helpful and informative
The gentlemen who worked on site worked in a very professional and friendly manner and I would recommend E.S.I to anyone
Facilities Co-Ordinator, Office Complex | Stockport | CCTV | June 2013
Many thanks to you and your team for your help and support with fixing the alarm at the practice.
CE | Whaley Bridge | Intruder Alarm | April 2013
I would like to thank you and your installation team for doing such a good job, the cabling is very neat and hidden even in the loft where it’s not on show and the CCTV installation works great .We would happily recommend your company to others.
Premises | Mr & Mrs D. | CCTV | Macclesfield | April 2013
I would just like to take this opportunity to say thanks for the support given with regards to this issue and big thanks to your engineer for his perseverance.
Business Premises | Whaley Bridge | Fire Alarm | October 2012
Once again thanks. Impressive service yesterday and I am most grateful to all involved.
Mr. D. | Hazel Grove | Stockport | Wireless Intruder Alarm | July 2012
We are very pleased with the installation. Chris was very personable and made a neat job.
Mr. & Mrs. E. | Heaton Moor | Stockport | Intruder Alarm | April 2012
Can you also pass on my thanks to Rob for sorting out the images following the last break in. The police have used this to arrest and charge 3 people.
Business Premises | Woodford, Cheshire | CCTV | February 2012
On behalf of me and my family I would like to take this opportunity to thank everyone at ESI for the help with the upgrade of my alarm system.
After an unfortunate break-in ESI upgraded my alarm system at home with the up-most professionalism.
All engineers onsite were always on time, polite, sensitive to what had happened, and I would have no hesitation in recommending them to anyone that requires alarm or CCTV work at their home or work.
Thanks again to everyone involved.
Mr. & Mrs D.| Offerton, Stockport | Intruder Alarm | Sept 2011
Many thanks for your time and your great service. All the staff have been really brill.
Mr.Neil H. | Chinley, Derbyshire | Wireless intruder alarm | August 2011
Very many thanks for looking after us so well- which is nothing less than we have come to expect from ESI.
Mrs. Marylyn W. | Business Client | Manchester |Intruder Alarm | Fire Alarm | July 2011
Just a brief note to thank you and your staff for the service you have provided. You were most helpful at our lengthy pre-sale meeting, where with you patiently dealt with all my questions. The resulting installation has been fully tailored to our specific needs, and your office team have been a model of efficiency and politeness! We have also been most happy with your installer, who was cheerful, competent and tidy! It’s an excellent job!
I didn’t expect buying an alarm to be a positive experience – but it has! I look forward your ongoing service.
Dr L. | Romily | Stockport | Intruder Alarm | May 2011
Many thanks for your prompt attention.
Mr & Mrs H. | Cheadle Hulme | Cheshire | Alarm Service and Maintenance | May 2011
I’m really pleased with the CCTV system and your engineer was a star. He went to great trouble to route the wires out of sight and left the place absolutely spotless. He represented your business in a professional manner.
Chapel-en-le-Frith | CCTV | Hidden Cables | October 2010
Just to say thank you to you and your team. From our initial contact to the final walk through of how to use the alarm the service and attention to detail was great. Your installation team was fantastic and a pleasure to have working in the house. Please pass on our thanks to both of them.
K.R. | Adlington Cheshire | Burglar Alarm | July 2010
Just a little note to say we are both very pleased with the job in every way, just what we wanted. Your engineer was a very good worker and well mannered lad.
Mr & Mrs B | New Mills | CCTV | July 2010
Just wanted to say thanks for the alarm system, your lovely engineer made a really neat job. I was definitely impressed, he was so friendly and polite and did a lovely neat job.
Mrs F | Buxton | Intruder Alarm | Hidden Cables | February 2010
Dear Nick and Rob,
Your participation in [our] building project was vital to its success…The team are very proud of the new look surgery and we thank you for your valued contribution.
Thornbrook Surgery | Chapel-en-le-Frith | Intruder alarm | Fire Alarm | Access Control | November 2009
Many thanks for the completion of the installation of our new alarm system last week. And a special thank you to your engineer for his forbearance!
Mr, J L | Whaley Bridge | High Peak | Derbyshire | Burglar alarm | September 2009
An excellent job. Very professional. Thank you!
Mr & Mrs B | Glossop | Derbyshire | Intruder Alarm | April 2009
Thanks for adding the mobile panic button to our Burglar Alarm. As a lone worker security is essential. I feel reassured that I am free to concentrate on my work knowing help is close at hand if I need it.
Mrs B | Chapel-en-le-Frith | High Peak | Derbyshire | Lone Worker Alarm | Mobile panic Button | April 2009
“You guys really do deliver – Fantastic!”
Mr F. | monitored CCTV | Mere | Knutsford | Cheshire | March 2009
Thank you for an installation well done.
E. M | Chinley | High Peak | Derbyshire | Intruder Alarm | March 2009
Very Good job and a big thank you to your engineer who left the place tidier than it was in the first place!
I recommend ESI to anyone who will listen!
Ms. A | Disley | Cheshire | Burglar Alarm | 9th March 2009
Dear Mr Webb,
Thank you for your attention, and a special thanks for Chris who carefully installed the system.
Mr. David G. |New Mills | High Peak | Intruder Alarm | 10th Jan 2009
Many thanks for the good work completed.
Mr. N | New Mills | High Peak | Intruder Alarm | 5th Jan 2009
Many thanks for your inspection and repair of our intruder alarm system, promptly and very efficiently carried out.
Mr. Peter C. |Chapel-en-le-Frith | High Peak | Intruder Alarm Repair and Service | 5th November 2008
The thing that has struck my wife and I about ESI is the firm’s completely professional approach.
Nick Webb’s initial survey of our existing system was most thorough, he explained the need for the upgrade clearly, and the quotation covered everything in detail.
When we contacted your office we were dealt with promptly and efficiently by a human being.
The installation was carried out in two days, the engineer impressed us as being highly competent and trustworthy. It also created no mess.
The equipment is neat, easy to use, and does everything required. What more could we ask for? Brilliant!
Mr. Harvey C. | Marple | Stockport | Cheshire | Burglar Alarm | June 2008
Thanks for a great job done! I’m very pleased with all hidden cable work.
Mrs Jemma M | Stockport | Cheshire | Burglar Alarm | Hidden Cables
Many thanks for the work carried out, Steve did a really good job and we are finding the alarm really user friendly.
Mr Dave W | Stockport | Cheshire | User Friendly Alarm | 10th March 2008
Thank you for all the good work you carried out, we are very pleased with the alarm.
S.D. | Sale | Cheshire | Intruder Alarm | November 2005