Intruder Alarm Monitoring & Maintenance 2017-12-07T10:43:44+00:00

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maintenance

December 22nd until January 2nd

EMERGENCIES……

Current ESI Clients:  Contact an engineer 24/7 on 0800 082 5500 (call out charges apply).

Non ESI Clients, or those with a lapsed contract :  I’m sorry but we don’t offer support during the Christmas shut-down, unless we have installed or serviced your system within the last 12 months.

Intruder Alarm Maintenance

Preventative maintenance visits – Planned servicing of a system, carried out on a scheduled basis in accordance with EN50131-12004/PD6662:
Effective and regular maintenance is essential to ensure that the system remains reliable at all times. Regular maintenance by a service company, and effective failure reporting by the user, will enable potential problems to be identified at an early stage so that appropriate action can be taken.

Services Included

Service of system
Telephone Support
Emergency response within 4 hours
Discounted call out charges
Discounted parts and labour
Free emergency call outs Mon-Fri 9am – 5pm (incl.1st hour on site) (excl. bank holidays) X
Free emergency call out 24/7 and associated labour X
Free repair/replacement of parts X X
Detector battery replacement for wire free systems

Number of services per annum:

  • “Audible only” systems will be inspected once per annum.
  • “Remote monitored” system with Police response will be inspected twice per annum.

The following checks will be made during a maintenance visit:

  • Visual inspection of installation & location of all equipment against the specification
  • Visual check of the installation for mechanical damage & wear
  • Satisfactory operation of all detection devices
  • Correct operation of power and standby supplies inc batteries
  • Wire free battery levels and signal strength
  • Keypads & control panel for correct operation
  • Audible warning devices for correct operation
  • Alarm system is fully operational
  • Time & date setting
  • Monitored systems – check remote signalling equipment to ARC

Exclusions from cover:

  • Accidental or malicious damage
  • Customer error or misuse
  • Fire, flood or storm
  • Electrical loss or surge
  • 3rd party telephone/mobile communication issues
  • Extra work (e.g. moving detectors for decorators)

OUR ACCREDITATION