Coronavirus COVID-19 Statement

Coronavirus COVID-19 Statement. Updated 29th June 2020

Thank you to all of our customers and staff for your support over the last 3 months.

In line with the latest Government guidance we are carefully returning to work.

We have put in place safety measures in line with the current Government guidance:

1. Our office is open. We have lots of space and so have been able to set up safe work spaces. Around half of our office staff are working from home. With IP phones, Zoom meetings and the support of Trusted IT – Stockport and HighPeak IT Services this is working really well.

2. New installations have re-commenced.

3. All servicing and repairs have re-commenced.

4. If your routine service has been postponed you can call to re-book it. If you are shielding or isolating and want to delay further just let us know. You can still contact us for remote support and emergency call outs and repairs.

5. Our engineers are working following the Government Safety Guidance.

6. Please maintain 2m safe social distance from everyone in our team.

7. Engineers have hand santiser, masks, gloves and wipes to clean down any keypads that they touch.
We would be very appreciative of any hand washing facilities that you can offer.

8. If something can be fixed remotely, rather than requiring a visit, then we will do that (as we always have done). As usual we are available for phone support 24/7. If your query is non urgent please call us during normal office hours (Mon-Fri 9-5).
hours.

9.As usual our emergency on call engineer is available 24/7 for emergencies on 0800 082 5500..

The support that we have received from our staff and customers is hugely appreciated. Thank you!

To keep our staff safe we ask that you:

  1. Inform us if you have any cases, or suspected cases, or Covid-19 on your premises within 14 days of our staff being on site.
  2. We thank you for letting our engineers use your hand washing facilities.
  3. You maintain the social distancing rule of 2m separation.

I would like to close by thanking all of our staff, clients and suppliers for taking measures to help protect the most vulnerable in our communities.

 

By | 2020-06-29T09:11:27+01:00 June 29th, 2020|Uncategorised|0 Comments