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Intruder Alarm Maintenance
Preventative maintenance visits – Planned servicing of a system, carried out on a scheduled basis in accordance with EN50131-12004/PD6662:
Effective and regular maintenance is essential to ensure that the system remains reliable at all times. Regular maintenance by a service company, and effective failure reporting by the user, will enable potential problems to be identified at an early stage so that appropriate action can be taken.
Services Included |
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| Service of system | ✓ | ✓ | ✓ |
| Telephone Support | ✓ | ✓ | ✓ |
| Emergency response within 4 hours | ✓ | ✓ | ✓ |
| Discounted call out charges | ✓ | ✓ | ✓ |
| Discounted parts and labour | ✓ | ✓ | ✓ |
| Free emergency call outs Mon-Fri 9am – 5pm (incl.1st hour on site) (excl. bank holidays) | X | ✓ | ✓ |
| Free emergency call out 24/7 and associated labour | X | ✓ | ✓ |
| Free repair/replacement of parts | X | X | ✓ |
| Detector battery replacement for wire free systems | ✓ | ✓ | ✓ |
Number of services per annum:
- “Audible only” systems will be inspected once per annum.
- “Remote monitored” system with Police response will be inspected twice per annum.
The following checks will be made during a maintenance visit:
- Visual inspection of installation & location of all equipment against the specification
- Visual check of the installation for mechanical damage & wear
- Satisfactory operation of all detection devices
- Correct operation of power and standby supplies inc batteries
- Wire free battery levels and signal strength
- Keypads & control panel for correct operation
- Audible warning devices for correct operation
- Alarm system is fully operational
- Time & date setting
- Monitored systems – check remote signalling equipment to ARC
Exclusions from cover:
- Accidental or malicious damage
- Customer error or misuse
- Fire, flood or storm
- Electrical loss or surge
- 3rd party telephone/mobile communication issues
- Extra work (e.g. moving detectors for decorators)
